Revolutionizing Customer Experience with Samespace


UI/UX Design

Web Development

Design System


Sr. Designer



Samespace offers a cutting-edge, AI-powered cloud contact center platform that prioritizes customer experience, productivity, and valuable business insights. The designer was responsible for designing various aspects of the platform, including the Chrome Extension, a web application, a no-code conversational designer, analytics platform, and marketing website, among others.

As the sole designer on the team, I was instrumental in creating a cloud contact center platform that stands out in a competitive market. Samespace's AI-powered solution elevates customer experience, improves productivity, and provides valuable business insights.

Dock - Chrome Extension

The Chrome Extension was designed to allow agents to make and receive calls and chat from within their browser, without having to switch between multiple tabs. The extension was designed to be compact and not take up too much screen real estate, leading to a 30% increase in productivity.

Conversational Designer

The Conversational Designer was created to allow managers to design voice bots, chatbots, IVRs, and more with a simple drag-and-drop interface. The designer eliminates the need for complex coding, making the creation of complex contact center flows easier.

Samespace Playbooks

Samespace Playbooks were designed to boost agent productivity by automating calls, SMS, email, and social media channels. The playbooks integrate seamlessly with the customer's CRM, keeping all important data synced without extra effort.

Samespace Analytics

Samespace Analytics was designed to provide valuable insights and allow for informed decision-making. The platform functions as a business intelligence tool, with custom dashboards created by dragging and dropping different metrics. Real-time monitoring and sentiment analysis capabilities were also included to coach and improve agent performance.

Marketing Website and Help Documentation

The designer was responsible for creating the main marketing website and supporting documentation, which was designed to be easy-to-use and search-friendly. The website saw an increase in traffic and higher conversion rates for leads, while the help documentation provided customers with all the information they needed.



Increase in Revenue in last five years.


Conversion value through the new customers


Conversion value through the new customers


Conversion value through the new customers

Let's Craft an Amazing
Experience Together

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